All the attention at the moment is on the TransLink wristbands, which for reasons beyond my comprehension seem to be crazy popular. But it’s another example of how TL is upping their game, making small initiatives to improve the customer experience. Like these:
Whenever a bus route had to make a diversion, TL would put up what looked like an illegal poster on the nearest pole. If you could make out the hand-written scrawl, you might then figure out where to go, assuming you could figure out the date and time when the change was occurring.
Now there’s this:
A plasticized rain-proof sign, well-attached, with larger, clearer lettering, and headings that tell you what you need to know. Obvious, I know, but a small change that makes a difference.
Here’s a sample of something that suggests the organization is getting more creative:
I don’t know whether this work by an Emily Carr student was commissioned for TL, or whether they just took advantage to mount this at the Chinatown/Stadium station:
Got my attention.